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Who needs banks if you have a mobile phone?

Cellphone-based money transfer is transforming the prospects of people who live without bank accounts or ATMs – and they don’t need a smartphone. The New Scientist reports. “It works like this: you...

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Jan Chipchase (Nokia) guest blogging for CGAP

The title might be a bit cryptic for some readers, but Jan Chipchase is a well-known user researcher/anthropologist at Nokia. He spent a decade exploring the intersection of technology, people and...

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Cellphone payments offer alternative to cash

The New York Times reports on how a number of big and small companies — including eBay’s PayPal unit, Intuit, VeriFone and Square — are creating innovative ways for individuals to avoid cash and...

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The trust economy: A world of P2P money-lending

Wired UK has published a long article on P2P money-lending in its June issue: The article devotes particular attention to Kiva.org, a San Francisco-based peer-to-peer (P2P) non-profit, which uses the...

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Mobile banking: mediated use

Jan Chipchase (frog design and until recently an acclaimed user researcher/anthropologist at Nokia) reflects on the topic of technical and textual illiteracy in the context of mobile banking, and the...

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The innovative use of mobile applications in East Africa

The Swedish International Development Corporation Agency (SIDA) has published a report by Johan Hellström (blog) that gives an overview of the current state of mobile phone use and services in East...

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Nokia building loyalty among the bankless

The Register reports at length on Nokia’s move into Mobile Money. “For a technology company, Mobile Money is remarkably low-tech. Only the tiniest amount of bandwidth is necessary for a financial...

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Can the developed world learn from Kenya’s experience with the mobile wallet?

Using your mobile phone to do your banking and to buy goods and services is becoming more common, with the rise of the smartphone. In developing world countries like Kenya, the technology to do this...

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UX design in the financial services industry

Harald Felgner alerts us to a presentation by Amir Dotan of LAB49 where he shares his experiences working as a user experience architect in the financial services industry in London. The talk is...

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Redesigning banking with behavioral economics in mind

Neil Savage reports in the MIT Technology Review how, by studying customers and rethinking the user interface, designers find ways to make online banking more enjoyable. “To design the experience,...

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The future of money in a webbed-up world

Digital cash and online markets have the potential to loosen governments’ grip on the currency that makes the economy go round. In this special report the New Scientist examines how this could change...

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What’s different about customer experience in financial services?

When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are...

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More than money

It’s increasingly clear that we live in collaborative times. Many of the most interesting innovations of recent years have at their heart ideas of sharing, bartering, lending, trading, renting,...

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From banker to service designer

Olga Morawczysnki, project Manager of Grameen Foundation’s AppLab Money Incubator (a CGAP-sponsored new initiative that develops mobile financial products for the poor) and Jan Chipchase, executive...

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The future of money in a mobile age

Within the next decade, smart-device swiping will have gained mainstream acceptance as a method of payment and could largely replace cash and credit cards for most online and in-store purchases by...

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Trust and the future of mobile money

Even within the technology community, 33% agreed with the below statement: “People will not trust the use of near-field communications devices and there will not be major conversion of money to an...

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Do you really want your bank following you around all day?

A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers’ lives. “Brian Pearce,...

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Spaniards turn to barter, alternative banks to alleviate economic pain

Spanish institutions are in no shape to help struggling Spaniards, so they’re turning to alternative banks and ways of exchanging goods to get by, reports Andrés Cala in the Christian Science Monitor....

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Service design for innovative banking

Chris Brooker recently ran the Service Design for Innovative Banking workshop at the World Usability Day conference in Silesia, Poland, during which he explored how service design techniques can...

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Bitcoin is just the poster currency for a growing movement of alternative tender

Scott Smith of futures research lab Changeist writes in Quartz about the long history of alternative currencies, and criticizes Bitcoin because “they set too high a bar for the average person”: “There...

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